Online Ordering FAQ
Do you offer Black and White
Yes, we still do. Due to our change in labs
we no longer offer instant black and white images. However, send us an
email and we will make a custom black and white proof for you to view
online. Simply email us (firstname.lastname@example.org) the gallery name
and image that you would like to see in black and white. We'll email you
as soon as it's online. Please allow up to 1-2 business days for custom
black and white proofs.
How long will my order
Orders for prints take 2-3 business days, products
take 2-4 business days, however, products such as cards and canvas prints
may take up to 10 business days. We apologize for any delay.
Important! These times do
not include the shipping time that you choose.
Please note, products and
prints are produced at different lab locations and arrive in separate
shipments, however, only 1 shipping fee is charged.
Help, the proofs/galleries
Blurred or fuzzy pictures on web pages can
be caused by the browser's use of compressed images. To speed up the display
of pictures, the browser preference may be set to show compressed pictures.
Fix this by setting the browser preference to turn off the compression
of pictures and graphics. Another thing you may have to do is empty your
browser's cache to clear any copies of the compressed files from your
cache. This process varies depending on which web browser you use, please
check your browser for information on compressed images. Please contact
your web provider for more detailed information on your specific browers/web
Can't See Any Galleries?
Make sure your web browser will allow popups.
Follow the How to Order section below. Another
tip, make sure your computer enables cookies and check your security section.
Still need help, contact the help/support section of our online gallery
provider through the galleries website.
How do I order?
1) Go to our main list of galleries by clicking
the "view proofs & order prints" link.
2) Locate your gallery by school/gym. Click
the link to go to your selected gallery.
3) Browse the gallery for your photos.
4) Click on thumbnail photos to see larger
versions. Add your favorites to your shopping cart. Follow on-screen instructions
to select print sizes and products.
5) Choose your shipping method. Then you can
choose to pay by credit card, check, or money order. You will receive
an email confirmation of your order and get updates to know when to expect
your photos in the mail.
Order with confidence because our online lab
has a 30 day 100% satisfaction guarantee.
What is the difference
between Matte and Metallic?
The base color of the metallic paper is not
pure white, but rather a silverish pearl-like color. The result is a smooth
glossy finish and slight metallic appearance which gives lively flesh
tones and brilliant colors giving a pop of visual impact. We also offer
traditional matte which is a semigloss finish that has a base color of
pure white. Matte is resistant to finger prints and resists light glare
that is often found with glossy prints.
I don't have a credit
card or don't want to order online?
We can accept special orders via email or mail.
Sorry, we do not accept phone orders in order to ensure accuracy. For
more information, please email us at email@example.com.